Updted July 30th, 2020
Payment terms and refund policy.
The currency used thoughtout the site is in Canadian Dollars (CAD). Payment for most of our products and services can be made through the Realex online payment service (governed by Global Payments) or by cheque mailed directly to the Fédération de voile du Québec (FVQ) at 4545 Pierre-de- Coubertin, Montreal (Qc) H1V 0B2. It is also possible to provide credit card numbers by phone to the FVQ at 514 252-3097.
Payment for goods and services purchased from the FVQ are payable in full immediately or according to the specific terms stated at registration. A purchase made by cheque or call is not considered final until the cheque's receipt or when the credit card has been validated with the credit agency. Thus no material will be shipped or no place will be confirmed in a training until the amount due is received.
In the event that payment is not received within 10 working days of registering for a training or activity, the FVQ reserves the right to grant the reserved place to another participant.
All trainings must be paid for before it takes place. No participant will be admitted without having paid the sums due.
Cheque that bouces
An administrative fee of $ 15 will be billed in addition for any cheque that bounces.
Cancellation by the participant registered for a training activity
Any cancellation of registration for a training activity must be sent as soon as possible and ideally at least seven days before the start of the training, in writing to the FVQ specifying the title of the training, the date of the activity, name of the registered participant (s) and the reason for the cancellation.
In case of cancellation before the start of the training, the costs will be reimbursed in full.
In the event of cancellation once the training has started, the required fees will be as follows:
• the cost for the portion of the training already taken;
• a penalty, provided for by law, equivalent to the lesser of the following amounts: $ 50 or 10% of the value of the portion of the training that was not taken by the participant.
Absence of a participant
If a participant does not show up for a training activity for which he is formally registered, for any reason whatsoever, no refund will be granted.
Cancellation or postponement of the activity by the FVQ
The FVQ reserves the right to cancel a training activity or to postpone it if the number of participants does not reach the minimum required or if the planned trainer is no longer available on the scheduled date of the activity.
In either case, participants will be notified as soon as possible, ideally a minimum of three (3) working days before the training activity.
If the activity is canceled, the payment already made will be fully refunded.
If the activity is postponed, the participant can choose to obtain a full refund or maintain their registration for the new date of the training activity.
Receipt of damaged material
If the ordered material received is damaged, the FVQ will replace it at its expense. Please communicate with the FVQ in writing, specifying the invoice number and the equipment to be replaced. Please attach a photo of the damaged material to your request.